Refund policy

Return & Refund Policy

At Arab Hive, customer satisfaction is our top priority. We aim to provide a smooth and trustworthy shopping experience across Saudi Arabia 🇸🇦

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To qualify for a return, your item must:

  • Be unused and in the same condition as received

  • Include original tags and packaging

  • Have proof of purchase or order confirmation

To start a return request, please contact us at:

📧 masudkhanbd101997@gmail.com

Once your request is approved, we will provide return instructions and the return shipping address.

Please note:
Items sent back without prior approval will not be accepted.


Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Contact us within 48 hours of delivery at:

📧 masudkhanbd101997@gmail.com

Our support team will quickly review the issue and arrange a suitable solution.


Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

  • Beauty & personal care items

  • Used products

  • Customized or personalized products

  • Perishable items

  • Gift cards

  • Clearance or final sale items

If you are unsure whether your item is eligible for return, feel free to contact our support team before placing your order.


Exchanges

If you wish to exchange an item, we recommend placing a new order after your return request has been approved.

This helps ensure faster processing and product availability.


Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing may take 7–10 business days depending on your bank or payment provider

If more than 15 business days have passed since your refund approval, please contact us at:

📧 masudkhanbd101997@gmail.com


Need Help?

Our customer support team is always here to help.

📧 Contact: masudkhanbd101997@gmail.com

Thank you for shopping with Arab Hive — your trusted destination for trending products across Saudi Arabia.