At Arab Hive, customer satisfaction is our top priority. We aim to provide a smooth and trustworthy shopping experience across Saudi Arabia 🇸🇦
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To qualify for a return, your item must:
Be unused and in the same condition as received
Include original tags and packaging
Have proof of purchase or order confirmation
To start a return request, please contact us at:
Once your request is approved, we will provide return instructions and the return shipping address.
Please note:
Items sent back without prior approval will not be accepted.
Please inspect your order immediately after delivery.
If you receive:
A damaged item
A defective product
The wrong item
Contact us within 48 hours of delivery at:
Our support team will quickly review the issue and arrange a suitable solution.
For hygiene and safety reasons, certain products cannot be returned, including:
Beauty & personal care items
Used products
Customized or personalized products
Perishable items
Gift cards
Clearance or final sale items
If you are unsure whether your item is eligible for return, feel free to contact our support team before placing your order.
If you wish to exchange an item, we recommend placing a new order after your return request has been approved.
This helps ensure faster processing and product availability.
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
Refunds will be processed to your original payment method
Processing may take 7–10 business days depending on your bank or payment provider
If more than 15 business days have passed since your refund approval, please contact us at:
Our customer support team is always here to help.
📧 Contact: masudkhanbd101997@gmail.com
Thank you for shopping with Arab Hive — your trusted destination for trending products across Saudi Arabia.
